The Contractor Compliance Specialists

Over the last 10 years the worlds top companies on multiple continents have trusted OneLook Systems for easy-to-use solutions, implemented quickly and efficiently. Here we bring you just a sample of some of the companies that we work with and explain how we solved their contractor management pains.

Case Studies


AbbVie is a global biopharmaceutical company with 5 locations in Ireland. At the AbbVie Ireland Pharmaceutical Operations ‘bulk tablet’ site in Cork, the company manufactures a range of products to reduce the cholesterol levels in patients at risk of cardiovascular disease.

AbbVie is dedicated to the safety of the employees and contractors who work on the site, and the permit-to-work process is an integral element of its safe work practices. It is during this process that EHS employees determine the hazards associated with permit-required work and the safety equipment required for the job.


Before implementing OneLook Systems’ SafePermit in 2008, certain inefficiencies of AbbVie’s paper-based process caused pain points for EHS, including the time it took between raising and distributing a permit and a lack of visibility of the work and information.

The original process normally began when a Facilities employee raised a permit for a maintenance job. The paperwork for this permit changed hands between the Facilities and EHS departments as the requisite safety analysis, contractor information, and approvals were collected. One EHS team member, who worked on the SafePermit implementation project, estimates that it took an hour to ready each permit.

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DePuy Synthes

DePuy Synthes are part of the Johnson & Johnson family of companies. They manufacture products for reconstructing damaged and diseased joints and for repairing and reconstructing traumatic skeletal injuries at its facility in Cork. DePuy, like other pharmaceutical and medical devices manufacturers, must heed an array of regulations meant to ensure quality for their customers and protect their employees from dangerous working situations. Companies implement certain processes to meet the requirements of these regulations as well as their own internal business requirements.


DePuy Synthes had some resounding challenges relating to their contractor and permitting processes. They identified a problem with the way contractors were brought on site. They wanted to find a solution to protect contractors coming on site to perform maintenance or engineering work and one that would enhance visibility, compliance and communication.

Dan Donovan, Technical Services Leader at DePuy’s Cork facility, realized that their paper-based permit-to-work system needed to be replaced with a more efficient and innovative system. Based on recommendations from colleagues, he set out to find an electronic solution, one that would address the problems and inefficiencies of the paper-based system, but one that wouldn’t create other problems and inefficiencies in the process. The electronic solution had to be flexible and customizable; easy to use, requiring little training; comply with corporate requirements; and bring the savings.

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Wellington International Airport

Wellington International Airport, the third busiest in New Zealand after Auckland and Christchurch, caters for over 6 million passengers each year. With an average of 250 daily flights flying to 25 direct destinations, the airport is constantly adapting and growing.

Managing an airport with such high volumes of footfall has many challenges and takes experience and co-ordination between different departments. Of course, it is not just passengers that need to be considered. Wellington Airport itself has 120 employees, but with 11 retailers and 14 food outlets operating within the terminal, the total number of staff across the airport campus comes to 1,500.


Wellington Airport had some challenges relating to permitting and contractor management. Specifically, they wanted to understand what jobs were happening at the airport and where at all times. Wellington Airport also operated a paper-based permit to work system which had some shortcomings, including permits not being filled out correctly or in some cases not being closed properly.

After reviewing the permit to work system at the airport, and coming across existing inefficiencies caused by that system, management made the decision to look for an electronic permit to work system to manage and control permits and work authorisation at the airport.

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Liverpool Airport

Have a listen to Andrew Hepworth, Safety Manager of Liverpool Airport, outline his experience of using OneLook Systems.

At OneLook Systems, we understand that change must be managed and introducing a new process in a large organisation takes time. Our team will work with you the whole way. Over ten years we have worked with hundreds of global multinationals and pride ourselves on being the Software Company People Love to Work With.